Flight Crew Feedback

Crew Feedback — Flight Attendant & Cabin Crew Input

Délicieux Inflight Kitchens collects structured feedback from flight attendants and cabin crew after every delivery. Crew feedback drives our continuous improvement process — every reported issue triggers a production review, not just a note in a file.

What We Track

• On-Time Delivery — Was the catering delivered within the committed window? Delivery time recorded and reviewed against dispatch logs.
• Galley Organization — Was the First-Look Galley Map accurate? Were items stored as mapped? Course Color-Coding correct?
• Label Accuracy — Triple-Point Labels correct for passenger name, tail number, and temperature instructions?
• Dietary Compliance — Were all dietary restrictions correctly executed? Any allergen concerns at the aircraft?
• Documentation Completeness — Food Safety Log, Security Manifest, and Digital Paper Trail QR code present and accurate?
• Silent Dispatch Performance — Did SMS alerts arrive in the correct sequence before FBO notification?
• Overall Crew Experience — Did the catering make the flight attendant's job easier or harder?

How to Submit Feedback

• Use the crew feedback form on this page
• Contact your dedicated account coordinator directly
• Call the flight desk: +1-866-328-7905
• Email: crew@dfinflight.com