White-glove charter catering coordination with a dedicated account coordinator, direct dispatcher access, 48-hour pre-flight briefings, and guaranteed 15-minute delivery window precision. Concierge accounts include standing passenger preference vaults, chain-of-custody documentation, and consolidated billing. Contact our charter concierge team at +1-866-328-7905 or +1-734-707-0205.
Charter Concierge Catering Features
Dedicated Account Coordinator
One person owns your account from booking to delivery. Your coordinator knows your operation, your clients, and your standards — no handoffs, no starting over on every call.
48-Hour Pre-Flight Briefing
A briefing call or message two days before every flight. Confirm passenger changes, dietary updates, and any special requests before the day of departure.
15-Minute Delivery Window Guarantee
Concierge accounts receive a guaranteed 15-minute delivery precision window. We commit to a time and we hold it.
Standing Passenger Preference Vaults
Every passenger who flies with you regularly has a documented preference profile. Dietary restrictions, cuisine preferences, favorite wines — recalled automatically on every order.
Chain-of-Custody Documentation
Complete food safety documentation trail on every delivery — kitchen dispatch timestamp, temperature logs, security seal confirmation, and delivery sign-off.
Consolidated Billing
One invoice per billing cycle across all flights and tail numbers. Per-aircraft, per-passenger, or aggregate billing to match your operational structure.