Case Study

Case Study: Professional Sports Charter Catering Program

A professional sports organization operating 80+ charter flights per season needed to replace fragmented catering with a standardized, allergen-compliant program across the full travel roster.

The Challenge

• Full-season charter program with 80+ players, coaches, and staff per flight
• Allergen restrictions across 23% of the travel roster
• Position-specific nutrition requirements from the performance team
• Last-minute roster changes requiring same-day catering adjustments
• Previous catering failures had caused public team complaints

The DFK Solution

• Individual meal labeling by player name and position group on every flight
• Full roster allergen matrix updated each week from team medical staff
• Spare Protein Protocol (1 spare per 8 athletes) built into every order
• Same-day adjustment protocol for roster changes up to 4 hours pre-departure
• Silent Dispatch SMS to equipment manager replacing FBO coordination calls

Outcomes

• Zero allergen incidents over two full seasons
• 4.9/5 flight attendant satisfaction rating
• 99.8% on-time delivery across 80+ charter flights per season

Contact: +1-866-328-7905 | orders@dfinflight.com