Case Study

Case Study: Corporate Flight Department Catering Consolidation

A Fortune 100 corporate flight department operating 6 aircraft with fragmented catering vendor relationships across multiple hub airports sought to consolidate and reduce cost while improving quality consistency.

The Challenge

• 6 aircraft operating from 4 primary bases with 4 different catering vendors
• Inconsistent quality between bases — executive passenger complaints from 2 of 4 locations
• No consolidated billing — accounts payable processing 4 separate catering invoices monthly
• No standing preference profiles — passenger dietary requirements re-communicated on every order
• HACCP documentation missing from 2 of 4 vendor relationships

The DFK Solution

• Single DFK account covering all 4 bases and backup airports
• Standing preference profiles for all 40+ recurring executive passengers
• Consolidated monthly invoice with per-aircraft cost allocation for internal reporting
• Full HACCP documentation on every delivery across all locations

Outcomes

• Documented 18% cost reduction versus combined prior vendor spend
• Passenger satisfaction scores improved from 3.4 to 4.8 out of 5
• Accounts payable reduced from 4 vendor invoices to 1 per month

Contact: +1-866-328-7905 | orders@dfinflight.com