Case Study

Case Study: FBO Catering Partnership Program

A regional FBO sought a premium catering partner to improve tenant satisfaction and eliminate the friction of coordinating catering requests between tenants and local vendors.

The Challenge

• FBO handling 15–20 catering requests per week from tenants and transient aircraft
• No preferred catering vendor — tenants using 6–8 different local providers
• FBO staff spending 3–5 hours per week coordinating catering logistics
• Quality inconsistency damaging FBO reputation with high-value tenants
• No allergen documentation or HACCP compliance from local vendor pool

The DFK Solution

• Preferred FBO partnership agreement with dedicated DFK contact for all FBO catering requests
• Direct-to-ramp delivery with Concierge Cart protocol — zero FBO staff involvement in delivery
• FBO concierge team trained on DFK ordering platform for 5-minute order placement
• Standing accounts established for high-frequency tenant operators
• HACCP documentation and allergen records available on every order

Outcomes

• FBO catering coordination time reduced from 4 hours per week to under 30 minutes
• Tenant catering satisfaction increased from 3.2 to 4.7 out of 5 in quarterly survey
• FBO revenue increased via preferred partner arrangement

Contact: +1-866-328-7905 | orders@dfinflight.com